Help Center

Welcome to the e-jewelcraft Help Center. Customer satisfaction and providing you with the best service is our priority. Here are some frequently asked questions to help address your needs:

Orders and Delivery:

• Where is my order?
• What is the delivery time?
• Are there any shipping fees?

Product Information and Care:

• How can I clean my jewelry?
• What materials are your products made of?
• Which care products do you recommend?

Return and Exchange Policy:

• How can I return a product?
• How are exchanges processed?
• How long does the refund process take?

Account and Security:

• How do I reset my password?
• How can I secure my account?
• What is your privacy policy?

Contacting Customer Service:

• How can I ask my questions?
• What are the customer service hours?
• How can I reach you in case of an emergency?

If you can’t find the right answer for you or need further assistance, please feel free to contact us. Our customer service team is here for any questions and concerns you may have. We’re happy to communicate with you and assist you!

As the e-jewelcraft family, we are here to provide you with the best shopping experience.