Frequently Asked Questions (FAQ)

Orders and Delivery:

1. When will my order arrive?

   • The estimated delivery time for your order is usually provided after payment confirmation. Delivery time may vary depending on the chosen delivery method and your location.

2. Is there a shipping fee?

   • Our standard shipping fee may vary depending on the order amount and delivery address. In some cases, we may offer free shipping options for orders above a certain amount.

Products and Care:

3. What materials are your products made of?

   • Our products are typically made from high-quality materials and may include various materials such as gold, silver, or gemstones. Material details can be found on each product page.

4. How can I clean my jewelry?

   • It is generally recommended to clean your jewelry using a soft brush and mild soap. Some jewelry may require special care, so be sure to check the product care instructions.

Returns and Exchanges:

5. What should I do to return a product?

   • For more information on our return procedures and policies, please visit our return policy. You can initiate the return process by contacting customer service.

6. Is it possible to exchange a product?

   • Yes, if you wish to exchange a product, you can contact our customer service. For more information on our exchange policy, please visit our exchange policy.

Account and Security:

7. How can I reset my password?

   • You can reset your password by following the instructions using the “Forgot Password” link. You will receive an email for the password reset process.

8. How can I secure my account?

   • You can secure your account by using a strong password and logging out of your account when not in use.

Other Questions:

9. How can I contact customer service?

   • Please feel free to email us or use our live chat feature to reach our customer service. We are happy to assist you during our business hours.

10. What is your privacy policy?

    • For more information on our privacy policy, please visit our privacy policy page. Protecting the privacy of customer information is our priority.